The Six Flags Service Mantra is "Friendly, Clean, Fast, Safe Service"
Where is First Aid located?
Theme Park: Near the exit of The Log Flume
Hurricane Harbor: Near the Volcano
Where is Lost Parents located?
One is across from Mooseburger Lodge near the Mine Train and is shaped like a red caboose. The other is next to Hurricane Jane’s in the water park.
Guest Smoking Areas
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Outer Front Mall near rest rooms
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Gazebo Area east of the Palace
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On the west side of Colossal Closeouts
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Across from Log Flume next to the arcade
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Between Batman Entrance and Exit
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Between Panda Express and Earl’s Rest room
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In front of Miss Kitty’s
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Next to Britannia Rest rooms
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On the Wood Deck west of Riverview Racers
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Between Xcalibur and Calico’s
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Deck behind the game at the Mine Train Fountain
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On the concrete to the east of Empire Theater
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Behind Tube Rental in Hurricane Harbor
Smoking Benches are purple.
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Where is Guest Relations and what does it offer Guests?
Guest Relations is located in the right hand corner of the front gate and can be accessed from inside or outside the park. It offers the following services:
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Pick up Lost and Found items
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Rent Baby strollers and Wheelchairs
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Address any ticketing Issues
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Distribute general Park and Area Information
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Tell us about their experiences at the park
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What is a Flash Pass and where do I get one?
A Flash Pass is a device that will take your place waiting in line at our most popular rides while you have fun in the rest of the park. When it’s your turn to ride, the Flash Pass alerts you to return. They can be rented at the Palace Arcade, Guest Relations, or Ticket Sellers.
Guests can meet characters in Bugs Bunny National Park and near Colossus.
Maps and show schedules can be found in any Merchandise location, at Guest Relations,
and at carts at the front gate.
Season Pass Processing is located next to the Thunder River Entrance by X-calibur.
In case of Emergency contact Security at ext. 202
Guest Restrooms
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1904 World’s Fair Section - On the east side of the front gate
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Backlot - Across from Studio Sports (looks like a gas station)
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Illinois - Near the Screamin’ Eagle entrance
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Missouri - North of the Thunder River entrance near Xcalibur
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DC Comics - Near Villains Cafe
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Bugs Bunny National Park - Near the main portal entrance
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Hurricane Harbor - Near Hurricane Jane’s and Monsoon Marge’s
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Catering Grove - Near the playground area
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Picnic Area - Near Toll Plaza.
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How does the Package Pick up Program work?
If a Guest purchases an item at a gift shop, they have the option of having us
hold it for them at Lacledes near the front gate. They can then pick
up their purchase on their way home.
What do you do if a Guest spills a drink or tray of food?
Make eye contact, smile and greet the Guest by introducing yourself. Tell them you will take care of it. Replace the spilled product and clean up the spill.
What do you do if you see a child who appears lost?
Get to the child's eye level. Make eye contact, smile and greet the child by introducing yourself. Ask them if they know where there party is, reunite them or escort them to Lost Parents.
The 10-5 Greeting
When a Guest is 10 feet away, smile and make eye contact. When they are 5 feet away, greet them.
What is the LEAD procedure?
Listen - Empathize - Apologize - Discuss & Direct
Guests can pick up concert tickets at the Palace Theater.
What is the Guest Code of Conduct?
Guests must act in a family friendly manner.
Guests cannot wear inappropriate or offensive attire.
Guests cannot use profanity or abusive language.
Guests must abide by all park polices.
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